📦 Return Policy – Rstoore
At Rstoore, your satisfaction is our priority! If for any reason you're not completely satisfied with your purchase, we're here to help.
🔄 Return Period
You may request a return within 7 calendar days of receiving your order, in accordance with the Consumer Protection Code (Article 49).
✅ Return Conditions
For the return to be accepted, the product must meet the following conditions:
No signs of use, washing, or damage;
With the original tag and in its original packaging (when applicable);
Accompanied by all accessories, freebies, and the invoice.
Products that do not meet these conditions will not be accepted for return.
💬 How to Request a Return
Send an email to: [email protected], including:
Order number;
Full name;
Reason for the return;
Photos of the product (when necessary).
Our team will review your request and respond within 3 business days with return instructions.
🚚 Product Return Shipping
Return shipping costs will be covered by Rstoore only in cases of defects or shipping errors.
For returns due to regret or size/color exchanges, the return shipping cost is the customer's responsibility.
💳 Refund
Refunds will be processed after the returned product is received and inspected.
The amount will be refunded according to the original payment method:
Credit card: refund within up to 2 billing cycles;
Pix or boleto: refund within up to 10 business days to the indicated bank account.
🔁 Exchanges
If you simply wish to exchange the product (for a different size, color, or item), follow the same return process and indicate in the email that you would like an exchange.
📩 If you have any questions, contact our support at: [email protected]
